Return Policy

Vogue Rugs wants customers to be satisfied with their purchases. Please review the return information below before requesting a return.

Return window

Return requests may be submitted within 30 days of delivery.

Requesting a return

Please contact Vogue Rugs before returning an item. Include your name, order number, the product you would like to return, and the reason for the return.

Vogue Rugs will provide the applicable return instructions after reviewing the request.

Return shipping

Customers are responsible for return shipping costs unless Vogue Rugs confirms that the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service for returned merchandise.

Product condition

Returned merchandise should be unused, undamaged, and securely packaged. Please retain the original packaging whenever possible.

Damaged, defective, or incorrect items

Please contact Vogue Rugs promptly if an item arrives damaged, defective, or different from what was ordered. Include photographs of the product and packaging so the issue can be reviewed.

Refunds

Eligible refunds will be processed after the returned merchandise has been received and reviewed. Refunds are issued to the original payment method. Bank and payment-provider processing times may vary.

Items that may not qualify for return

Merchandise that has been used, installed, altered, cleaned, damaged after delivery, or returned outside the applicable return period may not qualify for a refund.

Custom orders, special orders, clearance items, and final-sale items may have separate return restrictions. Please contact Vogue Rugs before purchasing if you have questions about an item’s eligibility.

Contact Vogue Rugs

To request a return or ask a question about this policy, please contact Vogue Rugs through the contact information listed on our website.